TERMS & CONDITIONS
By accessing or using the site “AURAA TRENDS” (representing www.auraatrends.com from here on) in any manner, including, but not limited to, visiting or browsing the site or contributing content or other materials to the site, you agree to be bound by these Terms and Conditions.
The website is a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third party vendors and service providers ("Vendor/s"). Title/Ownership to the merchandise (“Products”) will pass directly from the Vendors to you. AURAA TRENDS has the right to change or discontinue any service at any time, without notice. AURAA TRENDS may add or modify the procedures, modes, processes or conditions of purchase at any time. AURAA TRENDS shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the TERMS AND CONDITIONS hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.
Use of the Site is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Site and shall not sell, purchase or bid for any items on the Site. As a minor if you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site. We reserve the right to terminate your membership and refuse to provide you with access to the Site if it is brought to our notice or if it is discovered that you are under the age of 18 years.
AURAA TRENDSenables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by AURAA TRENDS from time to time. In case you receive a damaged product, please get in touch with our Customer Service Team on 98-99-072107 or write to us at [email protected] Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue. In case the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.
You should take all responsibility for your own actions in utilizing the products purchased by you; AURAA TRENDS shall not be liable for any such action. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. AURAA TRENDS shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
The pricing information relating to the product shall be as disclosed to you at the time of your purchase. AURAA TRENDS does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you. While AURAA TRENDS strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, AURAA TRENDS may, at its discretion, will either contact you for instructions or cancel your order and notify you of such cancellation. AURAA TRENDS will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If AURAA TRENDS cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
DELIVERY OF THE PRODUCT
Your shipping address and pin code will be verified with the database of AURAA TRENDS before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by AURAA TRENDS, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
RETURN POLICY FOR PRODUCTS
If you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, please get in touch with our Customer Service Team. Upon receiving your complaint, AURAA TRENDS shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will inform the relevant vendor of said complaint and request for a replacement. If the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by AURAA TRENDS in this regard. In order to return any products, you are required to comply with the below mentioned conditions, viz:
- Please notify AURAA TRENDS of receipt of a/an international/damaged/ defective product/service within 48 of your order reaching you. If you are unable to do so within 48 hours, the vendor shall not be held liable for the failure to replace the order; * For all other instances you can notify us 15 days from when the product is delivered to you.
- Products should be unused*
- AURAA TRENDS will arrange a pick-up of all products except for international orders. If AURAA TRENDS is unable to do so, we will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one. (1) day from receipt of such notice. Courier freight charges will be reimbursed in such a form as is determined by the logistics team upon prior consultation with the company (AURAA TRENDS);
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit;
- The returned products are subject to verification and checks by AURAA TRENDS in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. * These conditions will not apply to products where the defects could not, using reasonable diligence, be discovered, at the time of delivery. If a product returned is duly accepted by AURAA TRENDS, the value of said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service centre, AURAA TRENDS would get the same repaired and send it back to you.
- A promo code, once used shall not be refunded in case of cancellation of order either by you or AURAA TRENDS If a product returned is duly accepted by AURAA TRENDS, the value of said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service centre, AURAA TRENDS would get the same repaired and send it back to you.
- A promo code, once used shall not be refunded in case of cancellation of order either by you or AURAA TRENDS
NO COMPENSATION POLICY:
If the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the return and refund or exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. AURAA TRENDS holds the rights to cancel orders and block accounts of such customers without any prior notice.
By Us: Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
By the User: In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the site. We will not be able to cancel orders that have already been processed or order for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
LINKS TO OTHER SITES
The price of our merchandise is inclusive of the GST. The tax rate applied to the order will be the combined tax rate for both central and state tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable.
WARRANTIES AND CLAIMS
Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim:-
1 . That is contrary to the above or
2 . Where products have been used contrary to the conditions of usage; will be entertained.
INDEMNIFICATIONS AND LIMITATION OF LIABILITY
You agree to indemnify, defend and hold harmless AURAA TRENDS from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by AURAA TRENDS that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products. In no event shall AURAA TRENDS and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not AURAA TRENDS has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, AURAA TRENDS entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.
These Terms & Conditions and the relationship between you and AURAA TRENDS shall be governed in accordance with the laws of India without reference to conflict of laws principles. All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and AURAA TRENDS shall be subject to the exclusive jurisdiction of the courts at New Delhi and you hereby accede to and accept the jurisdiction of such courts.
The site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Company protected by copyright as a collective work under the applicable copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.
GENERAL TERMS FOR OFFERS, PROMOTIONS, CONTESTS
AURAA TRENDS shall introduce various offers, promotions, contests from time to time. The terms and conditions for these shall be separately called out and AURAA TRENDS reserves right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation. While participating in such contests/ promotions, you hereby agree to release and hold AURAA TRENDS harmless from any claims or demand. Winners to contests will be decided by the team at AURAA TRENDS and AURAA TRENDS is not obliged or required to disclose the mechanism of the same. AURAA TRENDS reserves the right to vary any of the terms and conditions of the contest and the decision of AURAA TRENDS shall be valid and binding on the contestants. All personal information collected, in the course of this contest shall be kept confidential. AURAA TRENDS shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest. The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid. If Auraa Trends reposts or shares any participant’s photo then that does not mean that participant is a winner. A participant will only be considered a winner once AURAA TRENDS explicitly declares the same. Entries being featured on AURAA TRENDS Instagram handle and Facebook page are entirely up to the discretion of AURAA TRENDS. If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content. All other terms and conditions on the website www.auraatrends.com, not in conflict with these terms and conditions, shall prevail. All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the courts of New Delhi. This contest is void where prohibited by law.
This is a service at an additional costs - costs vary based on the product and the pin-code where its needs to be shipped. This is a service offered only on selected products and pin-code which can be confirmed by calling our Customer Service Team on 9811967977, In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, AURAA TRENDS will not be liable for the same. If AURAA TRENDS is unable to fulfill the shipment in a timely manner, the extra fee will be refunded in the form of a store credit
CHANGES TO THE AGREEMENT
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the site (www.auraatrends.com). Your continued use of the site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the site or discontinue any use of this site immediately. If you have any questions about this Agreement, please contact us.
DISCLAIMER OF WARRANTY
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. ALL WARRANTIES, IF ANY, RELATING TO THE PRODUCT AND SERVICES WOULD BE PROVIDED BY THE MANUFACTURER/SUPPLIER OF SUCH PRODUCT AND NOT BY US. ANY CLAIM IN RELATION TO THE SAME SHOULD BE RAISED AGAINST RESPECTIVE MANUFACTURER/SUPPLIER AND NOT AGAINST US IN ANY CASE WHATSOEVER. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR (A) THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE THROUGH THE SITE BY ANY PARTY OTHER THAN US, (B) ANY CONTENT PROVIDED ON LINKED SITES OR (C) THE CAPABILITIES OR RELIABILITY OF ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. OTHER THAN AS REQUIRED UNDER APPLICABLE CONSUMER PROTECTION LAW, UNDER NO CIRCUMSTANCE WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE OR A LINKED SITE, OR USER'S RELIANCE ON ANY PRODUCT OR SERVICE OBTAINED FROM A LINKED SITE. IT IS THE RESPONSIBILITY OF THE USER TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY OPINION, ADVICE OR OTHER CONTENT AVAILABLE THROUGH THE SITE, OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ADVICE, PRODUCT, SERVICE, OR OTHER CONTENT.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SHAREHOLDERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, OPPORTUNITY, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM USE OF THE SITE, SALE AND SUPPLY OF GOODS CONTENT OR ANY RELATED/UNRELATED SERVICES AND OTHER SERVICES OFFERED ON THE SITE FROM TIME TO TIME.
You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.